Frequently Asked Questions
How do I apply for an apartment?
Applications can be completed entirely online through our community website or by reaching out to the leasing office. Simply select a floor plan and create an account to begin the streamlined process of securing your new residence.
What income, credit, and screening qualifications are needed to apply?
Verifiable gross monthly income must equal at least three times the monthly rent. This standard screening process ensures a reliable community experience for all residents.
How long does the application approval process typically take?
The application approval process typically takes between 24 and 48 hours. Our team prioritizes a quick turnaround so you can confidently plan your move.
What are your available lease terms and lengths?
We offer flexible lease agreements for terms up to 18 months. This variety allows you to select a timeframe that best fits your personal schedule and plans.
What is the total estimated cost due at move-in (deposits & fees)?
Expected move-in costs include a $55 application fee, a $250 non-refundable administrative fee, and a $200 amenity fee. Additional upfront charges feature a $20 Luxer set-up fee, an $85 cleaning program fee, and a standard security deposit.
Are security deposits refundable?
Security deposits are fully refundable at the end of your lease. Simply return the residence in good condition to receive your funds back after a final walkthrough.
What is the penalty for breaking a lease, or do you allow lease transfers?
Breaking a lease requires a 60-day written notice and a buyout fee equal to two times the base monthly rent. This structured policy provides a clear pathway should your living situation change.
Are pets allowed, and what are the restrictions/fees?
Our community welcomes up to two dogs or cats per residence with no weight limit, though specific breed restrictions and PetScreening requirements apply. A $250 non-refundable administration fee and a $35 monthly rent per animal ensure your companions can comfortably join you.
Is renter's insurance required?
Renter's insurance is required for all residents. Maintaining an active policy provides valuable peace of mind and protects your personal belongings throughout your stay.
Is this a smoke-free community?
This property is not a smoke-free community. Residents may smoke in designated outdoor areas in accordance with local regulations.
What is the policy on subletting or Airbnb/Short-term rentals?
Subletting and short-term rentals like Airbnb are strictly prohibited. This rule maintains a consistent and familiar neighborhood environment for all long-term residents.
What is the guest policy for overnight stays?
We currently do not have a strict limit on overnight guests. However, visitors planning an extended stay should consult the leasing office to ensure community parking and occupancy guidelines are properly met.
Do you offer virtual, self-guided, or in-person tours, and how do I schedule one?
You can explore 360-degree video walkthroughs online or schedule an in-person visit directly through our website. These adaptable options make it simple to view the community on your own timeline.
How do I handle maintenance requests?
Maintenance requests can be submitted effortlessly through the resident portal app. Our dedicated service team works quickly to resolve any issues and keep your home in excellent shape.
How do I pay rent? Can I pay online?
Rent can be paid securely online through the resident portal app, or in person using a check or money order. Having multiple payment avenues makes managing your monthly finances completely straightforward.
What utilities are included in the rent?
Utilities are separate from the base rent, with residents responsible for their individual water, sewer, and electricity usage. Additional monthly charges include a $25 trash removal fee and a $3 pest control fee.
Which providers are available for internet and cable?
We offer a managed Wi-Fi package through Spectrum for a convenient $65 monthly fee. This ready-to-use setup means you can get connected online immediately after moving in.
What appliances and finishes are included in the kitchen?
Kitchens are equipped with upgraded stainless steel appliances and refined finishes throughout. Select layouts also include versatile dining islands that create a fantastic space for preparing daily meals.
What general features and finishes are standard in the apartments?
Standard interior features include open-concept layouts, ample closet storage, and elevated flooring finishes. Many floor plans offer outdoor terraces or balconies, while select townhomes include private street-front entrances.
What type of flooring do the apartments have?
The residences feature a combination of classic hardwood floors and elevated flooring finishes. These attractive materials are both highly durable and remarkably easy to clean.
Is laundry included in the apartment?
Every residence comes equipped with a dedicated washer and dryer. Having these appliances right in your home means you can manage laundry at your own pace without any extra trips.
Do the apartments have A/C or specific climate control?
The residences feature built-in central air conditioning systems. You can easily adjust the indoor climate to stay comfortable throughout the warmer months.
Does the apartment have extra storage space?
Floor plans include generous walk-in closets, while select layouts offer bonus flex rooms, attached garages, and additional storage solutions. These adaptable areas provide plenty of organized space for all your belongings.
What other community amenities are available?
Community amenities range from a swimming pool and the CODE Wellness fitness center to sand volleyball courts and pet-friendly green spaces. You can also charge your electric vehicle on-site or grab a meal at The Goat Restaurant and Bar.
What are the hours for the pool, gym, and clubhouse?
The fitness center is open 24/7, and the swimming pool is accessible daily from 10:00 AM to 10:00 PM. These extended schedules allow you to work out or relax whenever it best fits your routine.
Does the community host resident social events?
Our team hosts summer sand volleyball leagues, wellness group classes, and various other resident activities. These frequent gatherings provide the ultimate opportunity to mingle and connect with your neighbors.
Is the apartment set up for remote work?
Select residences include an adaptable bonus space or flex room. These quiet, dedicated areas make it simple to maintain a productive and focused work-from-home routine.
Is the building secured or controlled access?
The pool, fitness center, and mail room feature controlled access systems. This practical setup ensures our shared amenity spaces are reserved exclusively for residents.
What is the parking situation (including EV charging)?
Parking options include surface lots with EV charging stations, optional garage lot spaces, and attached garages on select floor plans. This variety ensures you can always find a convenient and protected spot for your vehicle.
Where do guests park, and do they need a permit or pay a fee?
Guests can park in any open spot throughout the community without needing a permit or paying a fee. This open policy makes it incredibly easy for friends and visitors to drop by.
How do I get my packages (is there a locker system)?
The community utilizes a secure Luxer package locker system. You can retrieve your deliveries at your own convenience, knowing they are safely stored until you arrive.
Are the apartments ADA accessible, and do the buildings have elevators?
Select homes are fully ADA accessible, though the buildings themselves do not feature elevators. These ground-level options guarantee comfortable and practical entry to your living space.
What are the closest options for grocery and dining?
You can dine on-site at The Goat Restaurant and Bar, while the shops and restaurants of historic Hilliard offer diverse options nearby. Having these accessible locations close to home makes dining out completely stress-free.
How close is the property to major highways, commuter routes, or specific major employers?
The property is located just minutes from I-270, providing a 20-minute commute to downtown Columbus. This highly connected position offers a straightforward route to major employers like Ohio State University, Nationwide Insurance, and JP Morgan Chase.
Is public transportation easily accessible?
Public transportation options are located just a short distance from the community. These accessible transit routes provide a reliable alternative way to navigate the surrounding area without a car.
What schools and school districts are in the area?
The community is assigned to the Hilliard City Schools district. This established local network provides reliable educational pathways for residents close to home.